University Hospitals of Liverpool Charity – our commitment to your privacy and data protection
UHL Charity is committed to protecting your privacy and handling your information in the right way.
We ask for, or collect your personal information, to help us keep you informed about our work. You can change your mind at any time about receiving correspondence from us and ask that we delete your personal information at any time.
Our commitment to you:
- We are fair, clear and honest about how we use the personal information we hold about you. If you ever feel unsure about how we use your personal data, please always ask us to explain.
- UHL Charity adopts the data protection policy of the Liverpool University Hospitals NHS Foundation Trust, to ensure your personal information is always secure and protected. You can read about this policy here: https://
www. uhliverpool.nhs.uk/ privacy-policy
What personal information we collect:
We only collect the necessary personal information to support our objective:
To support high quality patient care and staff health and wellbeing beyond that which the NHS provides by generating charitable income to:
- Improve the care environment and patients’ experience.
- Provide medical equipment/systems that are in addition to minimum standards required of the service.
- Fund research, innovation and education programmes that directly contribute to the care of UHL FT patients.
- Fund specific staff and volunteer health and wellbeing projects.
Personal information includes any data that can identify you, such as name, address, email or telephone contact.
How we collect personal information:
We collect personal information in several different ways, such as through the information you provide us with or information that we collect through email, website or third party supporters such as sponsorship forms.
The legal basis upon which we collect personal information
As a registered charity (Charity Commission registration 1047988) we process personal information under six legal bases defined by UK law, enabling your data to be collected and processed:
- We have your consent
- There is a contract with you
- We have a legal obligation to process it
- We have to protect the vital interest of an individual
- It is in our organisation’s (or a third parties’) legitimate interests
- It is in the public interest.
Under data protection law, you have the right to…
- Know how your information will be used. This is your right to be informed.
- Request a copy of your information from our data protection team. We must reply within a month unless a case may be extended. This is your right of access.
- Ask that we correct inaccurate or incomplete information, delete it (under certain circumstances) or request we only use it for certain purposes. These are your rights of rectification, erasure and restrictions of processing.
- Stop your information being ‘processed’ – used – under certain circumstances, in both on and offline situations. These situations include direct mailing. This is your right to object.
- Ask for your personal information and transfer it to different IT environments. The right of data portability means you can copy or transfer your information from one IT environment to another – for example, from one banking service to another, or from one utility provider to another. However, it is unlikely that you would ever need to use this right in your relationships with us.
To exercise any of these rights, please let us know on fundraising
When we can’t do as you ask
Sometimes, the law might stop us from doing as you ask. You might ask us to delete all information we have about you, but this might not be possible. For example, if you have Gift Aided a donation to us, HMRC requires that we keep Gift Aid and donation information for seven years.
How to update the information we hold about you
If you are:
a UHL Charity supporter
If you are a UHL Charity supporter, you can update your information about how you would like us to contact you. You can find the information to unsubscribe or link to our contact preference centre on any emails from us. You can also contact our fundraising team on 0151 703 3153, or email: fundraising
a UHL Charity volunteer
If you are a UHL Charity volunteer, please contact the fundraising team in the first instance. It you were recruited through the NHS Foundation Trust’s Volunteer Services team, please do contact them in the first instance.
How to manage cookies
A cookie is a small text file containing small amounts of information. When you visit our website, it passes to your computer and your other devices through your web browser so that our website can remember who you are. We also have third party cookies and pixels on many of our web pages. Third-party cookies collect information about the pages you view and may share them with other organisations/companies to present you with adverts when you are online.
Our website gives you control over the type of cookies you want to allow on the devices you use to access the internet. You can change your level of control at any time by visiting the ‘manage preferences’ box at the bottom of any page of our website.
We use Google Analytics across our website to enhance our understanding of how users interact with our website across devices.
What to do if you are unhappy about how we manage your information
Your support is vital to us, and we want you to feel you are always treated honestly and respectfully. If you feel this is not the case, please talk to us directly first so we can help resolve any problems or queries. Our fundraising team can help on 0151 703 3153.
You can also register with the Fundraising Preference Service (FPS). This service is run by the Fundraising Regulator and allows you to stop email, telephone, addressed post, and/or text messages from us or any other selected charities. Or call them on 0300 303 3517. Once you have made a request through the FPS, we will ensure that your new preferences take effect within 28 days.
You also have the right to contact the Information Commissioners Office (ICO) if you have any concerns about how your information has been handled. You can use the link above or call them on 0303 123 1113.